CANCELLATION POLICY     

As the proprietors of Nova Vortex Systems Private Limited , we are dedicated to ensuring a seamless and satisfactory shopping experience for our valued customers ("you", "your"). We recognize that situations may arise where you need to cancel an order, and to provide clarity and transparency, we have developed our Cancellation Policy. Our goal is to facilitate cancellations as efficiently as possible. Should you have any questions or require assistance, our dedicated customer support team is always available to assist you. Thank you for choosing trendtreazure, where your satisfaction is our top priority.  

Eligibility  

We strive to accommodate cancellations whenever feasible, though eligibility can vary based on several factors. Orders that have already undergone processing or shipping may not qualify for cancellation. Custom-made or personalized items may have distinct cancellation criteria. To determine your order's cancellation eligibility, please check its status in your account dashboard or contact our customer support team promptly.  
 

Initiate the cancellation process promptly to increase its likelihood of success. Orders that have entered the shipping process may involve additional fees or constraints on cancellation. Additionally, certain promotional or discounted items may have specific rules governing cancellations. Our aim is to offer a fair and transparent cancellation policy that ensures a positive shopping experience for all customers.  
 

Timeframe  

We allow customers to cancel orders within a specific window after placing them, with the cancellation timeframe contingent upon the order's processing status.  
 

Once an order has been processed or shipped, it may no longer be eligible for cancellation. We recommend checking your order's status in your account dashboard to ascertain its eligibility for cancellation. Orders placed during peak seasons or promotional events may have varying cancellation deadlines. Our objective is to provide clarity and flexibility to customers while ensuring efficient order processing.  
 

Cancellation Procedure  

At trendtreazure, we strive to streamline the cancellation process for our customers. To cancel an order, simply log in to your account and navigate to the 'Order History' section. Locate the order you wish to cancel and select the 'Cancel' option. Follow the on-screen prompts to complete the cancellation process.  
 

If you encounter any difficulties or have questions regarding the cancellation procedure, our dedicated customer support team is available to assist you promptly. Please note that cancellations can only be processed within the specified timeframe and before the order enters processing or shipping stages. Once an order has been processed or shipped, it may no longer be possible to cancel it. We appreciate your cooperation and understanding as we adhere to our cancellation procedure to ensure a seamless experience for all customers.  
 

Exceptions to Cancellations  

While we strive to accommodate cancellations whenever feasible, there are exceptions to our policy. Orders for personalized or customized items may not be eligible for cancellation once production has commenced. Additionally, orders that have been processed, packaged, or shipped may not be canceled.  
 

Special promotions, clearance sales, or limited-edition items may have specific cancellation policies outlined during the checkout process. We encourage you to review product details and terms carefully before placing your order to understand any applicable exceptions. Our customer support team is available to clarify and assist with specific cancellation scenarios. We appreciate your understanding as we aim to balance flexibility with operational constraints in delivering exceptional service to our customers.  
 

Legal Disclaimer  

While we prioritize transparency and strive to provide clear guidelines for our cancellation policy, please note that it is subject to change without prior notice. While we make every effort to ensure the accuracy and reliability of the information provided, we cannot guarantee that all information on our website is error-free or up-to-date. By using our website and services, you agree to waive any claims against us arising from reliance on information provided on our website, including our cancellation policy.  
 

We reserve the right to refuse or cancel any order at our discretion, particularly those violating our terms of service or deemed fraudulent or suspicious. In cases where discrepancies arise between information provided on our website and other communication channels, the information on our website shall prevail. By placing an order on our website, you acknowledge and accept the terms of our cancellation policy and agree to comply with them.  
 

If you have any questions or concerns regarding our cancellation policy or terms of service, please contact our customer support team for clarification before proceeding with your order.